From first point of contact with Anne she was very professional and caring and put our whole family at ease. Anne spent plenty of time with our family getting to know about mum and made a point of including every family member. Anne was always in regular contact during the whole process with updates or a kind word. The service was conducted beautifully with a few laughs and giggles along the way. It felt as if Anne had known my mum for years. After a week or so Anne presented my dad with a memory frame that had significant reminders of my mum’s favourite things. I can’t thank Anne enough for what she has done for our family at this sad time. Anne is a true gem with a heart of gold that goes that extra mile. Thank you.