This is just a quick e-mail to say thanks so much for the lovely service. The memory box and candles etc. which you dropped off at Neil’s work earlier this week were all a lovely surprise and very thoughtful of you. You must have spent so much time on them and they’re such a nice keepsake. Mum would have been so proud of how the service went and a couple of my aunties even said it was the best funeral they’ve ever been to! I am back at work this weekend was speaking to one of my work colleagues/friends who said that she’d been to a really nice funeral last year and it turned out that you had conducted that one also! I’m so glad Neil suggested having it at Baldarroch as it was such a lovely crematorium and Kathy was so helpful and considerate. You were a pleasure to deal with and made a difficult situation so much easier. You really seem to care and everything was very personal to us. Even the little video you made with Izzy really cheered us up the day before the funeral . Thanks again for everything and hopefully meet again in happier circumstances.